FAQ

Frequently Asked Questions (FAQ)

 

1. The website is not working, I cannot view the content. An error message appears.
   1. The error is most likely temporary or results from the user's hardware and software settings. To resolve it, clear your browser history (cookies), check whether the PartFinder website is blocked by a firewall, and check whether a similar error occurs on another device.

 

2. I have not received the verification email needed to activate my account.
   1. Please wait for a while (about an hour), as this may be temporary. Also check your SPAM folder. If the problem persists, perhaps you could try checking your email on another computer to bypass the problem that is occurring on this particular device. If this did not resolve the issue and the message still has not arrived, please send us a message at partfinder@ncbr.gov.pl.

 

3. After filling out the form, the ‘Add announcement’ button does not work. This prevents me from creating an announcement.
   1. Please check that you have filled in all the fields on the form and that you have not exceeded the character limit, as these are the conditions for creating an announcement.

 

4. I created an advertisement, but it is not visible on the PartFinder homepage.
   1. Once created, the announcement has the status ‘Ready’ and is available in the ‘My announcements’ tab. To activate it on the main page, open the “My announcements” tab and select ‘Publish’ in the menu on the right-hand side.

 

5. My announcement is no longer relevant. How can I remove it from the PartFinder main page? Will it be completely deleted?
   1. Go to the “My announcement” tab and select the option next to the advertisement in the menu: “Cancel” or “Withdraw”, which will remove the announcement from the list of available ones. This way, it will no longer be available to others, but you will still be able to edit, correct and publish it at a later date. Only selecting the “Remove” option will completely remove the announcement.